AI Impact in Cybersecurity – Automation and Real-time Detection

Nov 7, 2024

AI Impact in Cybersecurity – Automation and Real-time Detection

Experts emphasize how artificial intelligence (AI) is redefining cybersecurity, empowering defenses and attacks alike, therefore facing companies with new legal and operational challenges.

In an increasingly digitalized world, cybersecurity is facing a new challenge: Artificial Intelligence. This technology, which promises to transform various industries, is not only used to strengthen cyber defenses, but to hone attacks as well. During the recent Cirion Forum Peru 2024, sector experts analyzed the risks and opportunities that AI presents for companies protection, highlighting the need for responsible and collaborative management to tackle this new reality.

Experts agree that Artificial Intelligence (AI) is a game-changer in a context where cyberattacks are rapidly evolving g. Pablo Dubois, Regional Security Product Manager at Cirion Technologies, explains that AI is not only helping to automate protection, but becoming an essential tool to analyze large data volumes and detect vulnerabilities before attacks occur. “Security analysts are not able to address all challenges on their own. AI is the partner we need to confront threats in real time,” said Dubois. Due to this technology, attacks are being identified and neutralized more quickly, optimizing response times and reducing operation impact.

Accordingly, Dubois identifies 6 features where AI and cybersecurity are closely related:

More sophisticated phishing with AI: Phishing is one of the most concerning risks enhanced by AI, since it continues to be the main gateway for computer attacks. Fraudulent emails, which were once easy to detect due to grammatical errors, are now almost indistinguishable from real ones, thanks to the language perfection offered by AI. This makes it even more difficult to protect companies and calls for new defensive methods.
AI-associate legal risks: To Oscar Montezuma, CEO & Founder of Niubox Legal Digital, AI-related legal risks -from personal data inappropriate use to intellectual property generated by autonomous systems, AI poses questions not clearly addressed in the regulatory framework. Countries such as Italy have already banned some AI applications until they comply with their data protection laws.
AI, a new attack surface: In addition to the benefits in defense, AI also represents a new vulnerability front. Dubois explains that artificial intelligence should be seen as a new attack surface that requires ongoing control and monitoring. Attackers are also using AI to improve their techniques, forcing companies to stay one step ahead.
AI governance, a pending challenge: AI regulatory framework is constantly developing. Montezuma mentions that despite international standards such as ISO 42001 to audit AI systems, many companies have not implemented robust internal policies yet for the governance of this technology, thus leaving both companies, and their customers exposed to potential risks.
International regulatory collaboration: Artificial Intelligence regulations are gaining momentum globally, with Europe leading the way in creating strict regulations. However, Montezuma points out that overregulation could slow down innovation, especially in countries like Peru, where some laws are being enacted, which could bring unnecessary barriers for local startups and technology companies.

On the other hand, the use of AI has a positive impact for the training of new professionals in cybersecurity. Because of the growing demand for experts, AI is not only empowering current analysts, but it is also accelerating new generations learning. “AI is helping to close the digital security talent divide, allowing new professionals to keep up with the pace more quickly,” highlighted Dubois.

Cirion has also implemented AI solutions to optimize its clients’ technological infrastructure. “Today, AI is able to analyze and propose security settings automatically, speeding up response time upon potential threats,” added Dubois. This automation capability helps reduce downtime and ensures greater operational security.

Artificial intelligence presents both challenges and opportunities in the cybersecurity field. The adoption of an initiative-taking and collaborative approach by companies is of the essence in order to protect themselves from emerging risks, while encouraging a regulatory balanced framework between innovation and protection. Only then will they be able to successfully navigate this new digital landscape.

About Cirion

Cirion is a leading digital infrastructure and technology pan regional provider, offering a comprehensive suite of colocation services, cloud infrastructure and terrestrial and subsea fiber networks. Cirion serves over 5500 Latin American and multinational customers headquartered in Latin America, including enterprises, government Agencies, cloud Service Providers, wireline and wireless carriers, ISPs and other leading businesses. Cirion owns and operates a facilities-based network and data center portfolio, with extensive coverage spanning across the Latin America region. Lear more about Cirion at www.ciriontechnologies.com

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Kenny Castillo
CorPro
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kcastillo@corpro.pe

Cirion Drives the Third Wave of Digital Transformation with Unified Communications as a Service

Oct 22, 2024

Cirion Drives the Third Wave of Digital Transformation with Unified Communications as a Service

Evolving towards a collaborative and efficient work environment is one of this solution’s objectives, providing users with ubiquitous, consistent, and natural work experience, fully aligned with people’s new forms of communication.

Santiago, October 22, 2024.- Cirion Technologies, the leading technological support company for businesses in Latin America is at the forefront of digital transformation at the work environment, driving the adoption of Unified Communications as a Service (UCaaS), by managing Microsoft Teams Hub for desktop apps.

“In an environment where adjusting to new working methods is of the essence, at Cirion we show corporations how migration towards a collaborative space is not just imminent, but key for business success,” explains Fernando Riedel, Voice and Collaboration Specialist at Cirion Technologies.

Just as PBX in the 90s were required to update from analog to digital technologies, and later to IP and SIP telephony, the market is currently in the third migration wave towards Unified Communications. This shift is driven by integrating communications and collaboration, a critical aspect of digital transformation that organizations need to embrace.

According to market studies, most companies are expected to soon implement telephony systems on their PCs, tablets and mobile phones, reducing dependence on physical phones, except in public spaces and conference rooms. The consolidation of tools like Microsoft Teams, already present on most desktops through Office 365, represents a significant change in the way companies communicate, since everything will be part of a broader Collaborative space that will integrate text messaging and video as the communication standard.

However, and even though Microsoft 365 environment is a public cloud-native operation, transitioning to Unified Communications can pose a great challenge for many corporations, since the need of additional domestic public telephony services in various Latin American countries, including Chile, calls for the integration of supplementary technologies, professional services and operational management of these platforms over time. It is now that a partner’s technological support becomes fundamental to guiding businesses throughout this process.

“At Cirion we embraced Microsoft Teams from scratch, becoming pioneers for its implementation, leveraging its capabilities to improve daily collaboration,” added Riedel. “Our mission is to facilitate this transition towards a modern and collaborative workspace, training employees and offering IT and HR with comprehensive support for their adoption,” continued the executive.

Cirion Services with Microsoft Teams

Cirion delivers Microsoft Teams management by integrating infrastructure and public telephony services in a UCaaS (Unified Communications as a Service) hybrid model, thus providing customers with the management of:

Cloud PBX Platform: Co-governed by Cirion with IT, assuring effective control and continuous communications platform monitoring.

Integration of PSTN Services: Delivery of phone calls, numbering and consumption, both domestic and international, enabling smooth and accessible connectivity.

Devices as a Service: It facilitates the acquisition and management of room devices and users, ensuring that everyone has access to the necessary tools and within the monthly subscription scheme.

Corporate Features Access It includes voicemail, messaging, chat, presence, and video conferencing, all within a Microsoft Teams environment.

Monitoring and Reports: Performance monitoring and usage reporting services, which allow companies to optimize resources and costs throughout the service lifecycle.

End-to-end governance: Monitoring services extended to Microsoft 365 context, integrating network assets telemetry to facilitate real-time management.

Customized User Experience: ubiquitous, consistent and natural work experience, aligned with new forms of users’ communication.

With more than 20 regionwide certifications, and a strong collaboration with Microsoft Certified Partners, Cirion positions itself as a key provider in Microsoft Teams implementation as well as UC services management. “Our solution is not just about technology, but about offering a holistic experience to maximize productivity and reduce costs,” explains Fernando Riedel. “We have a broad solution spectrum customized to our customers’ needs, where each implementation is supported by a team of experts,” concludes the executive.

About Cirion

Cirion is a leading digital infrastructure and technology provider, offering a comprehensive suite of fiber network, connectivity, colocation, cloud infrastructure, and communication and collaboration solutions with the purpose of furthering Latin America´s progress through technology. Cirion serves more than 5,500 Latin American and multinational clients, including enterprises, government agencies, cloud service providers, operators, ISPs, and other leading companies. Cirion owns and operates a portfolio of its own networks and data centers, with extensive coverage throughout the Latin American region. Learn more about Cirion at www.ciriontechnologies.com

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Paulette Cartes
Impronta
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Hugo Pérez
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Diego Montes
Impronta
Tel: + 56 9 4274 6515
dmontes@impronta.cl

WiFi 7: The Experience that will Change Digital Connection in Latin America

Sep 26, 2024

WiFi 7: The Experience that will Change Digital Connection in Latin America

By the end of 2024, over 233 million devices worldwide are expected to be connected on WiFi 7; this figure will hit nearly 2.1 billion by 2028.

This era is known for the high digitalization and interconnection levels that globalization requires by means of tools such as the internet. Wireless connection technology or WiFi is the most evolved breakthrough since the internet democratizations, as it allows electronic devices to fluidly connect to a network using radio frequencies.

For Alejandro Girardotti, Senior Director of Products, Innovation and Strategic Alliances at Cirion Technologies, WiFi 7 will be a key technology in the future: “This generation of WiFi entails an opportunity to promote greater connectivity within organizations. The adoption of innovative technological tools will enable improved security and the ability to accurately detect and prevent digital threats.”

Some of the actions that people and companies can deploy to enhance their security include antivirus purchase, training, software acquisition, and updated operating systems. Additionally, technology companies are innovating in new solutions to strengthen defense systems on a daily basis.

WiFi 7 is emerging as one of the greatest wireless connectivity breakthroughs. This new standard promises faster and more secure connections, turning it into a key tool both for people and companies, which rely on the Internet on their day-to-day.

One giant leap for connectivity

One of the main advantages of WiFi 7 is its ability to significantly boost connection speed, enabling faster downloads and a smoother browsing experience. This is particularly useful in environments where multiple devices are simultaneously connected, such as households with several members working or studying, or companies with network congestion.

“The arrival of WiFi is the window to ultra-fast and seamless speeds. Different industry sectors such as education and healthcare, among others, will benefit from its full potential and make use of emerging technologies such as augmented reality and artificial intelligence,” stated Girardotti.

This new WiFi allows several people to connect to the same network without dropping speed or stability, thus solving one of the major issues of former technologies. In a world where telework and video conferences are part of our daily life, WiFi 7 ensures that connections will neither drop nor be affected by overloads.

In addition, this new generation of wireless connection reinforces cybersecurity, something of the essence, nowadays. With digital threats on the rise, this technology brings in further improvements to protect personal and business data, reducing the risk of attacks and unauthorized information access. This is especially relevant in sectors such as banking, e-commerce or healthcare, where sensitive data are constantly managed.

This technology was first distributed in the United States -at the beginning of 2024-, and it is expected to reach Latin America in the coming years. The Wi-Fi Alliance -organization in charge of setting the standards for the development of this technology- estimates that more than 233 million devices will be connected on Wi-Fi 7 globally, this year. This number will increase to nearly 2.1 billion by 2028.

Benefits of WiFi 7 in Latin America

The impact of this wireless connectivity generation in Latin America will be remarkable. For businesses, particularly SMEs, this new technology will facilitate the implementation of safer and more efficient solutions for their daily operations, thus increasing their competitiveness, since they will have access to cloud tools, video conferencing and other applications without fear of failures or security breaches.

In the educational field, WiFi 7 could significantly improve access to online education, which has grown exponentially in the country. Schools and universities, especially in large cities, will benefit from a more robust and secure connection, facilitating interaction between students and teachers.

On the other hand, this impact will not be limited to big cities. This solution could be a great partner to reduce the digital divide in rural areas of the country, enabling quality internet access for more people. In regions where internet connection is still deficient, this technology could transform how we access to services such as telemedicine or e-commerce, boosting economic and social development.

In turn, WiFi 7 will also further the entertainment sector, with greater capacity to stream high definition content and play online games without delays. This will not only improve current users’ experience, but it will drive new digital applications and services as well, which will rely on high-speed connectivity.

“We are committed to moving towards greater digitalization in Latin America. We are confident that with a robust digital infrastructure the advantages of Wi-Fi 7 will be at arm’s length bringing benefits to both large organizations and end-users,” said Girardotti.

About Cirion:

Cirion is a leading pan-regional digital infrastructure and technology provider, offering a comprehensive suite of colocation, cloud infrastructure, and terrestrial and subsea fiber network services. Cirion serves over 5,500 Latin America-based and multinational customers, including enterprises, government agencies, cloud service providers, wireline and wireless carriers, ISPs, and other leading businesses. The Company owns and operates a facilities-based network and data center portfolio, with extensive coverage spanning across the Latin America region. Learn more about Cirion at www.ciriontechnologies.com

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Tasks that AI is able to automate to enhance work processes efficiency

Sep 12, 2024

Tasks that AI is able to automate to enhance work processes efficiency

The implementation of Artificial Intelligence in companies not only streamlines repetitive tasks, but it also allows employees to focus on more strategic endeavors, transforming the way work and productivity are conceived.

Santiago, September 12, 2024.- Based on subject matter experts’ research, task automation is one of the most perceivable benefits of Artificial Intelligence (AI) in the corporate world. The ability to delegate routine activities to algorithms not only expedites processes, but it frees up human capital to focus on more creative and strategic tasks. With its increasing implementation, it has revolutionized the way to approach productivity, enabling optimization of corporate time and resources.

In Fernando Riedel’s words, Voice and Collaboration expert at Cirion Technologies, “one of the most common tasks that AI can automate are repetitive operations, such as drafting emails or generating reports. These endeavors, which traditionally required hours of manual labor, can now be completed in minutes.”

In a context where companies face several challenges to increase their productivity, Riedel highlights three business automation trends for next year. Thus, the corporate world will be able to tackle their employees’ lack of drive and stress, primarily due to low-impact and repetitive tasks.

The first trend is Predictive Analytics for decision-making. Using historical data advanced analytics, in tandem with a statistical model, future results can be projected. Likewise, deployment of Chatbots and Virtual Assistants is well regarded by companies to improve people’s satisfaction and well-being, since these tools reduce repetitive workload and provide ongoing and accessible support. “These tools enable a smoother and more balanced work experience, giving us time for what really matters,” says Riedel.

Third, Conversation analysis to identify dialog patterns, can be used not only to better understand how people communicate, but to improve efficiency and effectiveness of interaction channels in different contexts, identifying conversation structures, recurrent theme patterns, data mining and practical applications.

As explained by Riedel, AI adoption as part of a company’s organizational structure is barely on its onset. In this scenario, the expert explains that a good kickoff point is always to assess the company’s needs and objectives, as well as detailed planning to have the necessary resources for process automation. Cirion Technologies has collaborative tools in place as part of AI to improve communication and collaboration in work teams.

“Artificial intelligence is leading us towards a new automation standard, and the real challenge now is knowing how to leverage all tools available to increase efficiency without losing sight of the human essence in work and productivity,” concluded Fernando Riedel.

About Cirion

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Paulette Cartes
Impronta
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pcartes@impronta.cl

Diego Montes
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Hugo Pérez
Impronta
Tel: + 56 9 4252 3795
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Atento adopts Cirion Services and Technology to become Business Transformation Outsourcing Leader in Colombia

Jun 26, 2024

Atento adopts Cirion Technologies Services and Technology to become Business Transformation Outsourcing (BTO) Leader in Colombia

Strategy to migrate their Data Center infrastructure represents a technology investment meant to transforming the operational model, increasing scalability, flexibility and improving customer experience.

Colombia, June 2024. Atento, one of the greatest global providers of customer relationship management and business transformational outsourcing (CRM/BTO) and industry leader in Latin America, announced a strategic agreement with Cirion Technologies, digital infrastructure and technology provider, to migrate their Data Center Infrastructure in Colombia.

Deiby Fandiño, Global IT Operation and Infrastructure Director in Atento, underscored the importance of this decision: “Migration of our Data Center in Colombia is a key investment for the future of Atento. This step not only optimizes our technological infrastructure, but our stance to tackle the market’s dynamic demands and to continue delivering exceptional services to our customers.”

This strategy will allow Atento focus on its core business, further improving operational efficiency and the ability to respond to their clients’ needs, ensuring greater continuity and quality of service. Customers will benefit from more agile and scalable solutions, resulting in a continually improved user experience.

“We are excited to work in tandem with Atento on this strategic project,” said María Claudia Rey, President of Cirion Colombia. “Our cutting-edge infrastructure will provide the necessary technological foundation so that Atento continues to innovate on the path to leading the BTO industry.”

In addition to the operational benefits, the Data Center migration strategy is aligned with Atento’s sustainability objectives. The new Data Center operated by Cirion is designed to be highly efficient in terms of energy, complying with the highest ESG (Environmental, Social, and Governance) certifications and standards.

Thus, not only the environmental impact is lessened; it also contributes to Atento’s corporate social responsibility, strengthening its commitment to a more sustainable future. Atento’s Business Transformation Outsourcing (BTO) model is focused on offering innovative and customized solutions that optimize customer relationship management and transform business processes. This is how they are reaffirming their commitment to digital transformation and operational excellence, maintaining their path towards innovation and continuous improvement to accompany clients into the new CX era.

About Cirion:

Cirion is a leading digital infrastructure and technology provider, offering a comprehensive suite of fiber network, connectivity, colocation, cloud infrastructure, and communication and collaboration solutions with the purpose of promoting Latin America´s progress through technology. Cirion serves more than 5,500 Latin American and multinational clients, including enterprises, government agencies, cloud service providers, operators, ISPs, and other leading companies. Cirion owns and operates a facilities-based network and data center portfolio, with extensive coverage spanning across the Latin America region. Learn more about Cirion at www.ciriontechnologies.com

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About Atento

Atento is the greatest Customer Relationship Management and Business Transformation Outsourcing (“CRM BTO”) provider in Latin America and one of the main global providers. Atento is also one of the main CRM BTO nearshoring service providers for companies operating in the United States. Since 1999, the Company has developed its business model in 16 countries, employing approximately 110,000 people. Atento has more than 400 clients, offering a wide range of CRM BTO services through multiple channels. Atento’s clients are mostly leading multinational companies in telecommunications, banking and financial services, healthcare, retail and public administration sectors. For more information visit www.atento.com

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Yuliana Niño Novoa
Cirion Technologies
+57 311 5134975
yuliana.nino@ciriontechnologies.com