Jun 26, 2024
Atento adopts Cirion Technologies Services and Technology to become Business Transformation Outsourcing (BTO) Leader in Colombia
Strategy to migrate their Data Center infrastructure represents a technology investment meant to transforming the operational model, increasing scalability, flexibility and improving customer experience.
Colombia, June 2024. Atento, one of the greatest global providers of customer relationship management and business transformational outsourcing (CRM/BTO) and industry leader in Latin America, announced a strategic agreement with Cirion Technologies, digital infrastructure and technology provider, to migrate their Data Center Infrastructure in Colombia.
Deiby Fandiño, Global IT Operation and Infrastructure Director in Atento, underscored the importance of this decision: “Migration of our Data Center in Colombia is a key investment for the future of Atento. This step not only optimizes our technological infrastructure, but our stance to tackle the market’s dynamic demands and to continue delivering exceptional services to our customers.”
This strategy will allow Atento focus on its core business, further improving operational efficiency and the ability to respond to their clients’ needs, ensuring greater continuity and quality of service. Customers will benefit from more agile and scalable solutions, resulting in a continually improved user experience.
“We are excited to work in tandem with Atento on this strategic project,” said María Claudia Rey, President of Cirion Colombia. “Our cutting-edge infrastructure will provide the necessary technological foundation so that Atento continues to innovate on the path to leading the BTO industry.”
In addition to the operational benefits, the Data Center migration strategy is aligned with Atento’s sustainability objectives. The new Data Center operated by Cirion is designed to be highly efficient in terms of energy, complying with the highest ESG (Environmental, Social, and Governance) certifications and standards.
Thus, not only the environmental impact is lessened; it also contributes to Atento’s corporate social responsibility, strengthening its commitment to a more sustainable future. Atento’s Business Transformation Outsourcing (BTO) model is focused on offering innovative and customized solutions that optimize customer relationship management and transform business processes. This is how they are reaffirming their commitment to digital transformation and operational excellence, maintaining their path towards innovation and continuous improvement to accompany clients into the new CX era.
About Cirion:
Cirion is a leading digital infrastructure and technology provider, offering a comprehensive suite of fiber network, connectivity, colocation, cloud infrastructure, and communication and collaboration solutions with the purpose of promoting Latin America´s progress through technology. Cirion serves more than 5,500 Latin American and multinational clients, including enterprises, government agencies, cloud service providers, operators, ISPs, and other leading companies. Cirion owns and operates a facilities-based network and data center portfolio, with extensive coverage spanning across the Latin America region. Learn more about Cirion at www.ciriontechnologies.com
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About Atento
Atento is the greatest Customer Relationship Management and Business Transformation Outsourcing (“CRM BTO”) provider in Latin America and one of the main global providers. Atento is also one of the main CRM BTO nearshoring service providers for companies operating in the United States. Since 1999, the Company has developed its business model in 16 countries, employing approximately 110,000 people. Atento has more than 400 clients, offering a wide range of CRM BTO services through multiple channels. Atento’s clients are mostly leading multinational companies in telecommunications, banking and financial services, healthcare, retail and public administration sectors. For more information visit www.atento.com
Media Contact:
Yuliana Niño Novoa
Cirion Technologies
+57 311 5134975
yuliana.nino@ciriontechnologies.com
Jun 24, 2024
Data Centers: their role caring for the environment in the region
Cirion replaced 38% of its energy consumption with renewable energy, a key milestone for the region.
Buenos Aires, June 24, 2024 – Data centers are key to driving and facilitating new technologies development and evolution. Between 1 and 1.5% percent of global electricity demand comes from data centers, according to statistics from the International Energy Agency. And projections show that energy consumption from cryptocurrencies could increase 40% by 2026, while that of AI could grow by 10-fold.
With the increasing environmental awareness and need to reduce carbon emissions, companies are looking for ways to make their operations more sustainable, including their data centers management. In this line, it is estimated that demand for sustainable data centers will grow more than 14% until 2032, according to Persistence Market Research consulting.
The connection between data centers and clean energy production is not a project but a reality: Cirion recently replaced 38% of its energy consumption with renewable energy, a key milestone for the region.
“Highlighting the progress and sustainability of technology in the region is a priority for Cirion. Today, the data center market is experiencing remarkable growth and increasing demand. Given this situation, the company is in the process of building new data centers in Peru (LIM2) and Chile (SAN2), with a 20 MW capacity each. These centers were designed following international standards, with emphasis on energy efficiency,” said Gabriel del Campo, VP of Data Centers at Cirion Technologies.
The company, with more than 90,500 km of fiber networks, is one of the few Pan-Latin American networks with presence in more than 20 countries, global reach and one of the few submarine networks providers. In addition, it operates one of the most interconnected carrier-neutral data center platforms in Latin America, with 18 own data centers, supported by different levels of physical and digital security and with the redundancy levels that companies require.
Cirion’s sustainability program focuses on seven key areas:
- Environmental compliance and management: our EHS team evaluates and reviews our operations and waste management vendors. Regular environmental legislative reviews of our activities are performed across our operating markets to ensure compliance with applicable laws and regulations.
- Energy and emissions: to reduce our carbon footprint we are identifying and implementing efficiency initiatives and greenhouse gas (GHG) emissions reduction.
- Waste: We divert millions of kilos of electronic and communications equipment from landfills every year. The Waste Electrical and Electronic Equipment (WEEE) operating companies gather this kind of waste for their treatment, either for security landfill of those with hazardous components or for recycling, both in the country and overseas.
- Vendors’ environmental assessment: Our suppliers must be committed to implementing environmentally preferable and energy-efficient services and must collaborate with their own suppliers to assess and address environmental and sustainability issues within their supply chains.
- Climate preparedness: we adopt a comprehensive business continuity program focused on prevention, collaboration, communication, response, and recovery to resolve disruptive events that may impact our operations quickly.
- Occupational health and safety: our company conducts regular risk assessments and monitors health and safety regulation amendments to ensure our operations remain compliant.
Cirion’s first Sustainability Report as a standalone company includes more information about our environmental, social and governance (ESG) objectives, as well as their sustainable practices and progress thereof.
About Cirion
Cirion is a leading digital infrastructure and technology provider, offering a comprehensive suite of fiber network, connectivity, colocation, cloud infrastructure, and communication and collaboration solutions with the purpose of furthering Latin America´s progress through technology. Cirion serves more than 5,500 Latin American and multinational clients, including enterprises, government agencies, cloud service providers, operators, ISPs, and other leading companies. Cirion owns and operates a portfolio of its own networks and data centers, with extensive coverage throughout the Latin American region. Learn more about Cirion at www.ciriontechnologies.com
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Jun 12, 2024
Cirion announces new POP in Limeira to meet the growing demand of the local market
São Paulo, June 12, 2024 – Cirion Technologies, a leading digital infrastructure and technology provider in Latin America, today announced the opening of a new Point of Presence (POP) for its network in the city of Limeira, São Paulo.
With this new POP, which adds to the more than 550 already existing, 125 of which in Brazil, customers in Limeira and region can directly access Cirion’s backbone, reducing the need for investments in interconnection networks and improving the quality and latency conditions of their networks. This is great news for the general market and a long-standing demand from local ISPs (Internet Service Providers).
Cirion’s backbone spans more than 90,500 km, including terrestrial and submarine fibers, crossing Brazil from north to south and connecting more than 20 countries in Latin America and more than 160 data centers, 18 of which are proprietary.
José Eduardo Leão de Freitas, director of fiber products at Cirion Brasil, reinforces the company’s commitment to the region: “Our purpose is to promote the development of Brazil and Latin America through technology. Local Internet Service Providers are an important part of this challenge, helping to bring a service that is essential to businesses and people across the country. With our new POP, we have simplified costs and management for these providers, facilitating the development of the region.”
About Cirion
Cirion is a leading digital infrastructure and technology provider, offering a comprehensive suite of fiber network, connectivity, colocation, cloud infrastructure, and communication and collaboration solutions with the purpose of furthering Latin America´s progress through technology. Cirion serves over 5,500 Latin America-based and multinational customers, including enterprises, government agencies, cloud service providers, carriers, ISPs, and other leading businesses. Cirion owns and operates a facilities-based network and data center portfolio, with extensive coverage spanning across the Latin America region. Learn more about Cirion at www.ciriontechnologies.com
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Press Contact:
Paula Vivo
Cirion Technologies
T: +55 11 3957-2424
paula.vivo@ciriontechnologies.com
May 15, 2024
Financial Cybersecurity: Protecting the future of the Ecuadorian Banking
According to the latest study carried out by Kaspersky 2023, in Latin America the amount of Phishing increased sixfold. Ecuador is among the countries with the highest number of phishing attacks, being the 5th country in the ranking. Another type of attack that skyrocketed in 2023 was banking Trojans with a growth of 50%
Quito, May 2024.- Data security is a critical aspect for any organization. The banking sector in particular, faces a series of challenges in terms of financial cybersecurity today, which requires innovative and adaptable solutions regarding data security, as well as emerging technologies that are being adopted to improve user experience, strengthen cybersecurity in digital banking and protecting the most valuable assets: customer’s trust and privacy.
Cybersecurity Challenges in Financial Services
The growing digitalization of financial services has opened new doors for innovation and customer convenience; however, it has also increased the attack surface for cybercriminals. Among the most pressing challenges faced by banking cybersecurity are:
- Advanced Persistent Threats (APT)
APTs pose a significant risk to banking information security. These sophisticated cyberattack campaigns are designed to infiltrate financial institutions’ networks and steal customers’ confidential data as well as sensitive information.
The growth of e-commerce and online banking has led to an increase of online financial fraud cases. Cybercriminals use techniques such as phishing and skimming to access customers’ sensitive information, such as passwords and credit card numbers, in order to perform unauthorized transactions.
Regulations and compliance standards, such as the Organic Personal Data Protection Federal Act involve strict requirements as far a personal data and online transactions protection and security are concerned. Additionally, with the increasing cloud data storage, companies must ensure that cloud service providers comply with the security standards established by the law.
Addressing banking cybersecurity challenges with innovative technology
Faced with the challenges of online financial fraud, experts indicate that financial institutions, particularly in digital banking, are adopting emerging technologies to strengthen cybersecurity and protect customer data. Ricardo Pulgarín, Security Solutions Architecture Manager at Cirion Technologies, a leading digital infrastructure and technology provider highlights the role of technology to boost change and promote digital transformation in Latin America, offering integrated network, connectivity, colocation, cloud infrastructure, communication and collaboration solutions.
Some of the most promising solutions include.
- Artificial Intelligence (AI): AI offers advanced threat detection and response capabilities, allowing banks to identify anomalous behavior patterns and prevent cyberattacks before they occur. AI systems can analyze large volumes of data in real time to detect suspicious activity and respond proactively.
- Advanced data analytics: It enables a more effective security risk identification and mitigation for banks by analyzing large data sets to identify trends and patterns. By using predictive analytics techniques, banks can anticipate potential attacks and implement preventive measures to protect their systems and data.
- Automation of security processes: Security process automation allows banks to improve operational efficiency and reduce human risk by automating repetitive and error-prone tasks. From security patch management to incident response, automation helps ensure that systems are protected 24/7.
- Secure cloud adoption: The adoption of secure cloud infrastructures allows you to benefit from scalability and flexibility while maintaining high banking IT security standards. By using certified cloud providers and applying robust security measures, banks are able to protect their data and systems against cyber threats. Pulgarín emphasizes the importance of prioritizing information security above all while ensuring that customer data will be protected at all times.
In conclusion, cybersecurity in digital banking continues to be a critical challenge for the banking industry in an increasingly digitalized world. However, by adopting innovative technologies such as artificial intelligence, data analytics, process automation and secure cloud adoption, banks can strengthen their security posture and protect their customers’ data effectively. By addressing these challenges with innovative solutions, banks can ensure their customers’ trust and security while continuing to offer nimble and efficient financial services in the digital age.
About Cirion:
Cirion is a leading digital infrastructure and technology provider, offering a comprehensive suite of fiber network, connectivity, colocation, cloud infrastructure, and communication and collaboration solutions with the purpose of furthering Latin America´s progress through technology. Cirion serves more than 5,500 Latin American and multinational clients, including enterprises, government agencies, cloud service providers, operators, ISPs, and other leading companies. Cirion owns and operates a facilities-based network and data center portfolio, with extensive coverage spanning across the Latin America region. Learn more about Cirion at www.ciriontechnologies.com
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May 10, 2024
Ransomware and Telework – Keys to Avoid Data Hijacking
- Data hijacking is the fastest growing type of cyberattack. Oftentimes, remote users’ device or access-related vulnerabilities are targeted for exploitation.
- Cirion experts offer critical advice to deal with this issue within the cybersecurity strategy.
Buenos Aires, May 10, 2024 – According to JLL Consulting, barely 19% of Latin American workers do their job 100% in person — 71% work in a hybrid mode while 10% do it fully remote. On the other hand, the Global Ransomware Report states that region-wide organizations suffered an average of three security breaches each, in 2023.
How are both statistics combined? Ransomware or Data hijacking is the most active cyberattack format globally. It consists of “kidnapping” and blocking files through encryption, which will be “released” upon payment of a ransom.
Since hijackers gain access through phishing or unsolicited software to trick users and given the work-from-anywhere modality today, it is increasingly important to have a cybersecurity strategy in place, primarily focused on protecting each access point to the network, wherever they are.
Therefore, following the specific steps detailed below is recommended to improve remote workers’ protection levels:
- Define the attack surface – Identify systems, devices and services necessary to keep your businesses online and your inventory active to detect the most vulnerable fronts, which are likely to include teleworkers.
- Audit and manage the most vulnerable devices – perimeter security matters; however, considering employees’ high mobility, a specific protection supplement for end-user devices is of the essence.
- Protect your emails – Keep your email solutions up-to-date and securely protected.
- Expand focus on identity – Implement two-factor authentication mechanisms for remote users and clients.
- Monitor Network Ports, Protocols and Services – prevent malicious applications from exploiting any security gap.
- Cybersecurity training and awareness – have all members of the organization trained to understand the risks and the importance of being responsible upon potential threats.
Needless to say that usual ransomware prevention actions must be considered as well:
- Recovery systems Protection and Data Backups – to enable the fastest recovery in the event of an incident. It includes the definition of recovery point objective (RPO), backups frequency and a recovery time objective (RTO).
- Run recovery drills – to ensure data availability, resource recovery, and that everything is working as expected. It includes definition of teams’ and staff’s responsibilities.
- Network Segmentation helps contain malware actions – “enclosing” the threat in a small fragment of the network and preventing it from continuing to move overwhelmingly.
- Strengthen cybersecurity throughout the cyber kill chain – identifies what cybercriminals must complete to achieve their objectives.
- Have an incident response plan in place – To ensure a better outcome upon a successful attack.
“The Teleworking model has brought multiple benefits for companies, from greater productivity to higher loyalty levels among workers,” said Pablo Dubois, Regional Security Product Manager at Cirion. “An appropriate cybersecurity strategy focused on these remote users is of the essence to continue enjoying these advantages, while minimizing cyberattack-related risks, especially ransomware’s,” he concluded.
Cirion’s Solutions
For all cases, Cirion offers tiered end-to-end solutions, from Denial of Service attack mitigation (DDoS) on the outer end to Zero Trust Network Access (ZTNA) to ensure remote users’ secure connectivity to their apps., covering from Web Application and API Protection (WAAP), next generation perimeter firewalls or control tools, which allow organizations to visualize their environment and analyze the state of things.
Additionally, three Security Operations Center (SOCs) are available in Latam – Argentina, Brazil and Colombia-, with expert resources and broad knowledge, including specific cybersecurity trends that are taking place in the region.
For more information visit https://www.ciriontechnologies.com/en-us/integrated-security/
About Cirion
Cirion is a leading digital infrastructure and technology provider, offering a comprehensive suite of fiber network, connectivity, colocation, cloud infrastructure, and communication and collaboration solutions with the purpose of furthering Latin America´s progress through technology. Cirion serves more than 5,500 Latin American and multinational clients, including enterprises, government agencies, cloud service providers, operators, ISPs, and other leading companies. Cirion owns and operates a portfolio of its own networks and data centers, with extensive coverage throughout the Latin American region. Learn more about Cirion at www.ciriontechnologies.com
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