Tasks that AI is able to automate to enhance work processes efficiency
The implementation of Artificial Intelligence in companies not only streamlines repetitive tasks, but it also allows employees to focus on more strategic endeavors, transforming the way work and productivity are conceived.
Santiago, September 12, 2024.- Based on subject matter experts’ research, task automation is one of the most perceivable benefits of Artificial Intelligence (AI) in the corporate world. The ability to delegate routine activities to algorithms not only expedites processes, but it frees up human capital to focus on more creative and strategic tasks. With its increasing implementation, it has revolutionized the way to approach productivity, enabling optimization of corporate time and resources.
In Fernando Riedel’s words, Voice and Collaboration expert at Cirion Technologies, “one of the most common tasks that AI can automate are repetitive operations, such as drafting emails or generating reports. These endeavors, which traditionally required hours of manual labor, can now be completed in minutes.”
In a context where companies face several challenges to increase their productivity, Riedel highlights three business automation trends for next year. Thus, the corporate world will be able to tackle their employees’ lack of drive and stress, primarily due to low-impact and repetitive tasks.
The first trend is Predictive Analytics for decision-making. Using historical data advanced analytics, in tandem with a statistical model, future results can be projected. Likewise, deployment of Chatbots and Virtual Assistants is well regarded by companies to improve people’s satisfaction and well-being, since these tools reduce repetitive workload and provide ongoing and accessible support. “These tools enable a smoother and more balanced work experience, giving us time for what really matters,” says Riedel.
Third, Conversation analysis to identify dialog patterns, can be used not only to better understand how people communicate, but to improve efficiency and effectiveness of interaction channels in different contexts, identifying conversation structures, recurrent theme patterns, data mining and practical applications.
As explained by Riedel, AI adoption as part of a company’s organizational structure is barely on its onset. In this scenario, the expert explains that a good kickoff point is always to assess the company’s needs and objectives, as well as detailed planning to have the necessary resources for process automation. Cirion Technologies has collaborative tools in place as part of AI to improve communication and collaboration in work teams.
“Artificial intelligence is leading us towards a new automation standard, and the real challenge now is knowing how to leverage all tools available to increase efficiency without losing sight of the human essence in work and productivity,” concluded Fernando Riedel.
About Cirion
Cirion is a leading digital infrastructure and technology provider, offering a comprehensive suite of fiber network, connectivity, colocation, cloud infrastructure, and communication and collaboration solutions with the purpose of furthering Latin America´s progress through technology. Cirion serves more than 5,500 Latin American and multinational clients, including enterprises, government agencies, cloud service providers, operators, ISPs, and other leading companies. Cirion owns and operates a portfolio of its own networks and data centers, with extensive coverage throughout the Latin American region. Learn more about Cirion at www.ciriontechnologies.com
Atento adopts Cirion Technologies Services and Technology to become Business Transformation Outsourcing (BTO) Leader in Colombia
Strategy to migrate their Data Center infrastructure represents a technology investment meant to transforming the operational model, increasing scalability, flexibility and improving customer experience.
Colombia, June 2024. Atento, one of the greatest global providers of customer relationship management and business transformational outsourcing (CRM/BTO) and industry leader in Latin America, announced a strategic agreement with Cirion Technologies, digital infrastructure and technology provider, to migrate their Data Center Infrastructure in Colombia.
Deiby Fandiño, Global IT Operation and Infrastructure Director in Atento, underscored the importance of this decision: “Migration of our Data Center in Colombia is a key investment for the future of Atento. This step not only optimizes our technological infrastructure, but our stance to tackle the market’s dynamic demands and to continue delivering exceptional services to our customers.”
This strategy will allow Atento focus on its core business, further improving operational efficiency and the ability to respond to their clients’ needs, ensuring greater continuity and quality of service. Customers will benefit from more agile and scalable solutions, resulting in a continually improved user experience.
“We are excited to work in tandem with Atento on this strategic project,” said María Claudia Rey, President of Cirion Colombia. “Our cutting-edge infrastructure will provide the necessary technological foundation so that Atento continues to innovate on the path to leading the BTO industry.”
In addition to the operational benefits, the Data Center migration strategy is aligned with Atento’s sustainability objectives. The new Data Center operated by Cirion is designed to be highly efficient in terms of energy, complying with the highest ESG (Environmental, Social, and Governance) certifications and standards.
Thus, not only the environmental impact is lessened; it also contributes to Atento’s corporate social responsibility, strengthening its commitment to a more sustainable future. Atento’s Business Transformation Outsourcing (BTO) model is focused on offering innovative and customized solutions that optimize customer relationship management and transform business processes. This is how they are reaffirming their commitment to digital transformation and operational excellence, maintaining their path towards innovation and continuous improvement to accompany clients into the new CX era.
About Cirion:
Cirion is a leading digital infrastructure and technology provider, offering a comprehensive suite of fiber network, connectivity, colocation, cloud infrastructure, and communication and collaboration solutions with the purpose of promoting Latin America´s progress through technology. Cirion serves more than 5,500 Latin American and multinational clients, including enterprises, government agencies, cloud service providers, operators, ISPs, and other leading companies. Cirion owns and operates a facilities-based network and data center portfolio, with extensive coverage spanning across the Latin America region. Learn more about Cirion at www.ciriontechnologies.com
Atento is the greatest Customer Relationship Management and Business Transformation Outsourcing (“CRM BTO”) provider in Latin America and one of the main global providers. Atento is also one of the main CRM BTO nearshoring service providers for companies operating in the United States. Since 1999, the Company has developed its business model in 16 countries, employing approximately 110,000 people. Atento has more than 400 clients, offering a wide range of CRM BTO services through multiple channels. Atento’s clients are mostly leading multinational companies in telecommunications, banking and financial services, healthcare, retail and public administration sectors. For more information visit www.atento.com
Data Centers: their role caring for the environment in the region
Cirion replaced 38% of its energy consumption with renewable energy, a key milestone for the region.
Buenos Aires, June 24, 2024 – Data centers are key to driving and facilitating new technologies development and evolution. Between 1 and 1.5% percent of global electricity demand comes from data centers, according to statistics from the International Energy Agency. And projections show that energy consumption from cryptocurrencies could increase 40% by 2026, while that of AI could grow by 10-fold.
With the increasing environmental awareness and need to reduce carbon emissions, companies are looking for ways to make their operations more sustainable, including their data centers management. In this line, it is estimated that demand for sustainable data centers will grow more than 14% until 2032, according to Persistence Market Research consulting.
The connection between data centers and clean energy production is not a project but a reality: Cirion recently replaced 38% of its energy consumption with renewable energy, a key milestone for the region.
“Highlighting the progress and sustainability of technology in the region is a priority for Cirion. Today, the data center market is experiencing remarkable growth and increasing demand. Given this situation, the company is in the process of building new data centers in Peru (LIM2) and Chile (SAN2), with a 20 MW capacity each. These centers were designed following international standards, with emphasis on energy efficiency,” said Gabriel del Campo, VP of Data Centers at Cirion Technologies.
The company, with more than 90,500 km of fiber networks, is one of the few Pan-Latin American networks with presence in more than 20 countries, global reach and one of the few submarine networks providers. In addition, it operates one of the most interconnected carrier-neutral data center platforms in Latin America, with 18 own data centers, supported by different levels of physical and digital security and with the redundancy levels that companies require.
Cirion’s sustainability program focuses on seven key areas:
Environmental compliance and management: our EHS team evaluates and reviews our operations and waste management vendors. Regular environmental legislative reviews of our activities are performed across our operating markets to ensure compliance with applicable laws and regulations.
Energy and emissions: to reduce our carbon footprint we are identifying and implementing efficiency initiatives and greenhouse gas (GHG) emissions reduction.
Waste: We divert millions of kilos of electronic and communications equipment from landfills every year. The Waste Electrical and Electronic Equipment (WEEE) operating companies gather this kind of waste for their treatment, either for security landfill of those with hazardous components or for recycling, both in the country and overseas.
Vendors’ environmental assessment: Our suppliers must be committed to implementing environmentally preferable and energy-efficient services and must collaborate with their own suppliers to assess and address environmental and sustainability issues within their supply chains.
Climate preparedness: we adopt a comprehensive business continuity program focused on prevention, collaboration, communication, response, and recovery to resolve disruptive events that may impact our operations quickly.
Occupational health and safety: our company conducts regular risk assessments and monitors health and safety regulation amendments to ensure our operations remain compliant.
Cirion’s first Sustainability Report as a standalone company includes more information about our environmental, social and governance (ESG) objectives, as well as their sustainable practices and progress thereof.
About Cirion
Cirion is a leading digital infrastructure and technology provider, offering a comprehensive suite of fiber network, connectivity, colocation, cloud infrastructure, and communication and collaboration solutions with the purpose of furthering Latin America´s progress through technology. Cirion serves more than 5,500 Latin American and multinational clients, including enterprises, government agencies, cloud service providers, operators, ISPs, and other leading companies. Cirion owns and operates a portfolio of its own networks and data centers, with extensive coverage throughout the Latin American region. Learn more about Cirion at www.ciriontechnologies.com
The company celebrates Pride Month by highlighting its journey in terms of Diversity, Equity and Inclusion (DEI) over the last years.
More than 4 years ago, Cirion began a journey of great empowerment and commitment to the DEI agenda, conducting a multiple-instance process and implementing various actions to review practices, beliefs, ways of acting and decision-making, to actively involve its leadership teams on how people engage in the organization.
Cirion works on a daily basis convinced of embracing the DEI agenda in its broadest sense: cultural, gender, disability, generational and other intersectional dimensions. As far as sexual diversity is concerned, they strive to create respectful workspaces. As stated by Ana María Morales, SR Talent Development Consultant at Cirion: “Generating strategies to drive respect for sexual diversity is of the essence for our company, not only because it enables talent attraction and retention but because it allows a healthier, more innovative, enriching work environment, where our collaborators can be themselves and feel valued.
Between 2020 and 2022, the company conducted a cycle of talks and meetings addressing concepts, categories, statistics and data on sexual diversity, identities, biases, microaggressions, trans work experiences, violence and harassment in work environments, just to mention a few.
Starting in 2023 and as a result of these reflection and awareness spaces, the company put into practice the lessons learned by creating the Circles of Trust in DEI, i.e., working groups integrated by volunteering employees of the company who met regularly in August and November of that year. Four thematic axes were addressed: cultural diversity, sexual diversity, gender and generations and approximately 80 employees from the following different countries participated: Argentina, Brazil, Chile, Venezuela, Ecuador, Peru, Mexico, Costa Rica, Panama, Colombia and the United States.
Andrea J. Dubcovsky, HR Analyst at Cirion, reflected on this process: “Saying we are diverse is not enough. We must demonstrate it by actions. Because sexual diversity – like any other – can give us different perspectives, practices and scopes, as well as expanding our mental horizons.”
Meetings were safe, respectful and confidential, promoting listening and collaborative learning and with a clear goal: to design a Work Plan for the upcoming years to spotlight diversity as a business brand.
Specifically, in the Circle of Trust on Sexual Diversity, company challenges were identified, designing short and medium term strategic lines of work and actions to address those challenges.
In 2024, the Circles of Trust adopted another format and today they are the Employee Resource Group (ERG) made up of collaborators who wanted to continue working on these issues. In June, the Pride Month, the Sexual Diversity ERG will host two general talks for all Latin America: one on biases facilitated by Pride Connection Chile, and another one on Sexual Diversity in Sports, by Argentina’s Ciervos Pampas Rugby Club.
For Andrea J. Dubcovsky “this is a respectful, vibrant space, full of ideas, eager and driven to learn from theory and preferably from good practices already implemented by other companies that have taken this path.”
Company leaders of these initiatives ensure that diversity improves daily work and enhances creativity, as well as that of the talents that are part of the company. In Ana María Morales words “Working in the Committee definitely shows us the importance of collective action to build a culture of respect and equity. Although we have come a long way, we are aware there is still much to do, and this is the challenge we face.”
About Cirion:
Cirion is a leading digital infrastructure and technology provider, offering a comprehensive suite of fiber network, connectivity, colocation, cloud infrastructure, and communication and collaboration solutions with the purpose of promoting Latin America´s progress through technology. Cirion serves more than 5,500 Latin American and multinational clients, including enterprises, government agencies, cloud service providers, operators, ISPs, and other leading companies. Cirion owns and operates a facilities-based network and data center portfolio, with extensive coverage spanning across the Latin America region. Learn more about Cirion at www.ciriontechnologies.com
Cirion announces new POP in Limeira to meet the growing demand of the local market
São Paulo, June 12, 2024 – Cirion Technologies, a leading digital infrastructure and technology provider in Latin America, today announced the opening of a new Point of Presence (POP) for its network in the city of Limeira, São Paulo.
With this new POP, which adds to the more than 550 already existing, 125 of which in Brazil, customers in Limeira and region can directly access Cirion’s backbone, reducing the need for investments in interconnection networks and improving the quality and latency conditions of their networks. This is great news for the general market and a long-standing demand from local ISPs (Internet Service Providers).
Cirion’s backbone spans more than 90,500 km, including terrestrial and submarine fibers, crossing Brazil from north to south and connecting more than 20 countries in Latin America and more than 160 data centers, 18 of which are proprietary.
José Eduardo Leão de Freitas, director of fiber products at Cirion Brasil, reinforces the company’s commitment to the region: “Our purpose is to promote the development of Brazil and Latin America through technology. Local Internet Service Providers are an important part of this challenge, helping to bring a service that is essential to businesses and people across the country. With our new POP, we have simplified costs and management for these providers, facilitating the development of the region.”
About Cirion
Cirion is a leading digital infrastructure and technology provider, offering a comprehensive suite of fiber network, connectivity, colocation, cloud infrastructure, and communication and collaboration solutions with the purpose of furthering Latin America´s progress through technology. Cirion serves over 5,500 Latin America-based and multinational customers, including enterprises, government agencies, cloud service providers, carriers, ISPs, and other leading businesses. Cirion owns and operates a facilities-based network and data center portfolio, with extensive coverage spanning across the Latin America region. Learn more about Cirion at www.ciriontechnologies.com
