Jul 8, 2026
Dear Customer,
We want to share with you how we are moving towards the definitive repair of the submarine cable to recover our international connectivity in Venezuela.
Status of the situation
The specialized vessel assigned to this operation is currently completing work in Guadeloupe. According to the current schedule, it is expected to arrive in Curaçao between July 11 and 12 to carry out refueling and provisioning activities as part of its logistical preparation. Subsequently, once the authorizations required by the Venezuelan authorities for this type of operation have been completed, the vessel could enter Venezuelan waters between July 16 and 17 to move forward with the next phase of the submarine cable repair process.
Since the beginning of this contingency, Cirion has worked in coordination with CONATEL – which has launched an exceptional plan for regulatory speed – and the competent authorities to accelerate the necessary steps to begin the definitive repair of the subsea cable. We value the joint work that has been developed during these days to advance in an extraordinary process, derived from an unprecedented situation for the country’s telecommunications infrastructure.
We know that this situation represents a real challenge to your operations. The capacity enabled so far mitigates the impact, but it is still not enough to restore all of our customers.
We have done and continue to do everything in our power to restore all services in the shortest possible time.
You are our priority. We will inform you transparently on every relevant development. We will do everything in our power to restore all services in the shortest possible time.
Thank you for your trust and support.
Marcelo Pineda Arango
Global Head of Marketing, Brand & Communications
Cirion Technologies
About Cirion Technologies
Cirion Technologies is a leading provider of digital infrastructure and technology solutions in Latin America. The company operates one of the region’s most comprehensive digital infrastructure platforms, integrating an extensive terrestrial and subsea fiber-optic network, carrier-neutral interconnection services, cloud connectivity, colocation services, and advanced digital solutions. These capabilities enable enterprises, service providers, and hyperscalers to accelerate their digital transformation initiatives across the region.
Jul 3, 2026
Where We Stand Today
Sixty-two percent of Cirion Technologies’ customers in Venezuela have already had their services restored following the subsea cable break in Venezuelan waters. Efforts to progressively restore the remaining capacity are ongoing.
Cirion’s critical infrastructure, including the landing station, data center, and Caracas metropolitan ring, continues to operate normally.
We also remain actively engaged with Venezuelan authorities to secure the necessary permits that will allow the specialized repair vessel to enter the country and carry out subsea cable repair operations in the coming days.
What We Have Achieved Since the Last Update
Since our previous update on July 1, we have doubled the available network capacity through alternative routes and coordinated efforts with our international partners. This has enabled us to accelerate service restoration and expand connectivity to a larger number of customers.
Our technical teams continue to add capacity beyond what has already been restored and are closely monitoring network performance to further accelerate service recovery efforts.
What Comes Next
Once the required permits are granted, the repair vessel will begin operations in Venezuelan waters, enabling the next phase toward the full restoration of international connectivity.
Cirion will continue to provide timely updates on the progress of these efforts as each stage is confirmed.
Paul Choiseul
CTIO Chief Technology & Information Officer
Cirion Technologies
About Cirion Technologies
Cirion Technologies is a leading provider of digital infrastructure and technology solutions in Latin America. The company operates one of the region’s most comprehensive digital infrastructure platforms, integrating an extensive terrestrial and submarine fiber-optic network, carrier-neutral interconnection services, cloud connectivity, colocation services, and advanced digital solutions. These capabilities enable enterprises, service providers, and hyperscalers to accelerate their digital transformation initiatives across the region.
Press Contact
Marcelo Pineda
Global Head of Marketing
marcelo.pineda@ciriontechnologies.com
Jul 1, 2026
What Happened
Following the recent earthquakes in Venezuela, we would like to express our solidarity with all the individuals, families, and communities affected. Our immediate priority is ensuring the safety of our employees, customers, and business partners.
The recent earthquakes caused a break in Cirion Technologies’ subsea cable near the La Guaira landing station, approximately 1,800 meters offshore.
What We Did
Despite the devastation in the area, Cirion’s landing station remains in excellent condition. The company conducted on-site inspections and confirmed that the infrastructure was accessible and functional.
In less than 48 hours, Caracas’ connectivity ring was fully restored. At the same time, Cirion activated its partnerships with international providers to gradually expand the capacity available to customers while cable repair efforts are completed.
Service restoration is being managed according to priority, with essential services, including hospitals, banks, and grocery retailers, being restored first.
Where We Stand Today
The company’s network is operating reliably, with the Caracas connectivity ring fully activated and running at maximum availability. International connectivity remains partially constrained, and additional capacity is being brought online progressively.
What Comes Next
The repair vessel is expected to arrive in Venezuelan waters during the second week of July. Cirion is working closely with Venezuelan authorities to secure the necessary approvals for its entry and deployment.
Cirion’s Commitment
“For more than 25 years, Cirion has provided Venezuela with connectivity infrastructure, an essential service for the country. In this crisis, our priority is people. That is why our teams are working around the clock to restore critical services in accordance with internationally recognized prioritization standards.
We are deeply grateful to our teams in Venezuela for their extraordinary efforts, and to our business partners around the world for their support in helping accelerate the country’s recovery.”
Paul Choiseul
CTIO Chief Technology & Information Officer
Cirion Technologies
About Cirion Technologies
Cirion Technologies is a leading provider of digital infrastructure and technology solutions in Latin America. The company operates one of the region’s most comprehensive digital infrastructure platforms, integrating an extensive terrestrial and submarine fiber-optic network, carrier-neutral interconnection services, cloud connectivity, colocation services, and advanced digital solutions. These capabilities enable enterprises, service providers, and hyperscalers to accelerate their digital transformation initiatives across the region.
Press Contact
Marcelo Pineda
Global Head of Marketing
marcelo.pineda@ciriontechnologies.com
