Dear Customer,
We want to share with you how we are moving towards the definitive repair of the submarine cable to recover our international connectivity in Venezuela.
Status of the situation
The specialized vessel assigned to this operation is currently completing work in Guadeloupe. According to the current schedule, it is expected to arrive in Curaçao between July 11 and 12 to carry out refueling and provisioning activities as part of its logistical preparation. Subsequently, once the authorizations required by the Venezuelan authorities for this type of operation have been completed, the vessel could enter Venezuelan waters between July 16 and 17 to move forward with the next phase of the submarine cable repair process.
Since the beginning of this contingency, Cirion has worked in coordination with CONATEL – which has launched an exceptional plan for regulatory speed – and the competent authorities to accelerate the necessary steps to begin the definitive repair of the subsea cable. We value the joint work that has been developed during these days to advance in an extraordinary process, derived from an unprecedented situation for the country’s telecommunications infrastructure.
We know that this situation represents a real challenge to your operations. The capacity enabled so far mitigates the impact, but it is still not enough to restore all of our customers.
We have done and continue to do everything in our power to restore all services in the shortest possible time.
You are our priority. We will inform you transparently on every relevant development. We will do everything in our power to restore all services in the shortest possible time.
Thank you for your trust and support.
Marcelo Pineda Arango
Global Head of Marketing, Brand & Communications
Cirion Technologies
About Cirion Technologies
Cirion Technologies is a leading provider of digital infrastructure and technology solutions in Latin America. The company operates one of the region’s most comprehensive digital infrastructure platforms, integrating an extensive terrestrial and subsea fiber-optic network, carrier-neutral interconnection services, cloud connectivity, colocation services, and advanced digital solutions. These capabilities enable enterprises, service providers, and hyperscalers to accelerate their digital transformation initiatives across the region.