Atento adopts Cirion Services and Technology to become Business Transformation Outsourcing Leader in Colombia

Atento adopts Cirion Technologies Services and Technology to become Business Transformation Outsourcing (BTO) Leader in Colombia

Strategy to migrate their Data Center infrastructure represents a technology investment meant to transforming the operational model, increasing scalability, flexibility and improving customer experience.

Colombia, June 2024. Atento, one of the greatest global providers of customer relationship management and business transformational outsourcing (CRM/BTO) and industry leader in Latin America, announced a strategic agreement with Cirion Technologies, digital infrastructure and technology provider, to migrate their Data Center Infrastructure in Colombia.

Deiby Fandiño, Global IT Operation and Infrastructure Director in Atento, underscored the importance of this decision: “Migration of our Data Center in Colombia is a key investment for the future of Atento. This step not only optimizes our technological infrastructure, but our stance to tackle the market’s dynamic demands and to continue delivering exceptional services to our customers.”

This strategy will allow Atento focus on its core business, further improving operational efficiency and the ability to respond to their clients’ needs, ensuring greater continuity and quality of service. Customers will benefit from more agile and scalable solutions, resulting in a continually improved user experience.

“We are excited to work in tandem with Atento on this strategic project,” said María Claudia Rey, President of Cirion Colombia. “Our cutting-edge infrastructure will provide the necessary technological foundation so that Atento continues to innovate on the path to leading the BTO industry.”

In addition to the operational benefits, the Data Center migration strategy is aligned with Atento’s sustainability objectives. The new Data Center operated by Cirion is designed to be highly efficient in terms of energy, complying with the highest ESG (Environmental, Social, and Governance) certifications and standards.

Thus, not only the environmental impact is lessened; it also contributes to Atento’s corporate social responsibility, strengthening its commitment to a more sustainable future. Atento’s Business Transformation Outsourcing (BTO) model is focused on offering innovative and customized solutions that optimize customer relationship management and transform business processes. This is how they are reaffirming their commitment to digital transformation and operational excellence, maintaining their path towards innovation and continuous improvement to accompany clients into the new CX era.

About Cirion:

Cirion is a leading digital infrastructure and technology provider, offering a comprehensive suite of fiber network, connectivity, colocation, cloud infrastructure, and communication and collaboration solutions with the purpose of promoting Latin America´s progress through technology. Cirion serves more than 5,500 Latin American and multinational clients, including enterprises, government agencies, cloud service providers, operators, ISPs, and other leading companies. Cirion owns and operates a facilities-based network and data center portfolio, with extensive coverage spanning across the Latin America region. Learn more about Cirion at www.ciriontechnologies.com

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About Atento

Atento is the greatest Customer Relationship Management and Business Transformation Outsourcing (“CRM BTO”) provider in Latin America and one of the main global providers. Atento is also one of the main CRM BTO nearshoring service providers for companies operating in the United States. Since 1999, the Company has developed its business model in 16 countries, employing approximately 110,000 people. Atento has more than 400 clients, offering a wide range of CRM BTO services through multiple channels. Atento’s clients are mostly leading multinational companies in telecommunications, banking and financial services, healthcare, retail and public administration sectors. For more information visit www.atento.com

Media Contact:

Yuliana Niño Novoa
Cirion Technologies
+57 311 5134975
yuliana.nino@ciriontechnologies.com