{"id":7305,"date":"2025-05-13T00:40:27","date_gmt":"2025-05-13T00:40:27","guid":{"rendered":"https:\/\/cirionpressstg.wpenginepowered.com\/?p=7305"},"modified":"2025-06-02T20:26:06","modified_gmt":"2025-06-02T20:26:06","slug":"collab-nubitalk-solucao-contact-center-nuvem","status":"publish","type":"post","link":"https:\/\/press.ciriontechnologies.com\/pt-br\/2025\/05\/13\/collab-nubitalk-solucao-contact-center-nuvem\/","title":{"rendered":"Cirion e Collab Lan\u00e7am Nubitalk, uma Solu\u00e7\u00e3o Inovadora de Contact Center na Nuvem"},"content":{"rendered":"

Ambas as empresas consolidam sua alian\u00e7a de uma d\u00e9cada com esta evolu\u00e7\u00e3o estrat\u00e9gica para a nuvem p\u00fablica<\/em><\/p>\n

\u00a0<\/strong><\/p>\n

MIAMI, 13 de maio de 2025<\/strong> \u2013 Cirion Technologies<\/a>, um provedor l\u00edder de infraestrutura digital e tecnologia na Am\u00e9rica Latina, e Collab<\/a>, um fornecedor de software de centro de contato que oferece transforma\u00e7\u00e3o digital para Contact Centers de todos os tamanhos, t\u00eam o orgulho de anunciar o lan\u00e7amento de Nubitalk, uma solu\u00e7\u00e3o inovadora de Contact Center na nuvem. Este lan\u00e7amento reafirma a evolu\u00e7\u00e3o de sua rela\u00e7\u00e3o estrat\u00e9gica ao longo de mais de uma d\u00e9cada, estabelecendo-as como l\u00edderes em solu\u00e7\u00f5es de PBX e Contact Center na Am\u00e9rica Latina.<\/p>\n

Desde seus prim\u00f3rdios com a implementa\u00e7\u00e3o de alguns nodos de PBX no Brasil, a colabora\u00e7\u00e3o entre Cirion e Collab cresceu exponencialmente. Hoje, a infraestrutura se expandiu para quatro nodos distribu\u00eddos pelos Data Centers da Cirion em toda a LATAM, oferecendo solu\u00e7\u00f5es hospedadas com altos padr\u00f5es de disponibilidade e desempenho. Esta expans\u00e3o fortaleceu a presen\u00e7a de ambas as empresas na regi\u00e3o, proporcionando um servi\u00e7o confi\u00e1vel e de qualidade aos seus clientes.<\/p>\n

 <\/p>\n

Benef\u00edcios da Migra\u00e7\u00e3o para a Nuvem P\u00fablica<\/strong><\/h2>\n

A transi\u00e7\u00e3o para a nuvem p\u00fablica representa um passo significativo para a infraestrutura de PBX e Contact Center na LATAM, permitindo a gest\u00e3o de novas solu\u00e7\u00f5es de forma mais \u00e1gil, escal\u00e1vel e eficiente, reduzindo custos e acelerando a ado\u00e7\u00e3o de novas tecnologias sem as limita\u00e7\u00f5es dos ambientes tradicionais, mantendo os clientes na vanguarda tecnol\u00f3gica. Esta transi\u00e7\u00e3o ser\u00e1 realizada de forma segura e sem interrup\u00e7\u00f5es, gra\u00e7as ao planejamento por fases, testes piloto e redund\u00e2ncia, priorizando a seguran\u00e7a com altos padr\u00f5es de prote\u00e7\u00e3o de dados e conformidade regulat\u00f3ria.<\/p>\n

 <\/p>\n

O Impacto de Nubitalk nas Tecnologias de Ponta<\/strong><\/h2>\n

Nubitalk \u00e9 uma solu\u00e7\u00e3o de Contact Center na nuvem, desenvolvida pela Collab e hospedada na nuvem p\u00fablica da Microsoft, Azure. Esta plataforma omnicanal integra voz, v\u00eddeo, e-mail, redes sociais e chat (WhatsApp, Facebook, etc.) em um \u00fanico portal, oferecendo uma interface intuitiva e f\u00e1cil de implantar, sem necessidade de habilidades de programa\u00e7\u00e3o. Al\u00e9m disso, a incorpora\u00e7\u00e3o de ferramentas avan\u00e7adas como intelig\u00eancia artificial, an\u00e1lise conversacional e gamifica\u00e7\u00e3o est\u00e1 transformando as ofertas de solu\u00e7\u00f5es da Cirion e Collab, proporcionando insights em tempo real que melhoram a experi\u00eancia do cliente, o desempenho dos agentes e aumentam a produtividade atrav\u00e9s de din\u00e2micas motivacionais. Com todas essas ferramentas, Cirion e Collab est\u00e3o posicionadas para oferecer solu\u00e7\u00f5es mais inteligentes, automatizadas e personalizadas para seus clientes.<\/p>\n

“A alian\u00e7a Cirion-Collab visa continuar se consolidando como l\u00edderes em solu\u00e7\u00f5es de PBX e Contact Center na nuvem, expandindo nossas capacidades com tecnologias de ponta e fortalecendo novas integra\u00e7\u00f5es com ferramentas de automa\u00e7\u00e3o, an\u00e1lise avan\u00e7ada e omnicanalidade. Isso garante que nossos clientes tenham acesso \u00e0s solu\u00e7\u00f5es mais inovadoras e eficientes do mercado,” afirmou Alejandro Girardotti, Diretor S\u00eanior de Produto, Inova\u00e7\u00e3o e Alian\u00e7as Estrat\u00e9gicas da\u00a0Cirion Technologies.<\/p>\n

 <\/p>\n

Collab: Experi\u00eancias de Cliente Mais Inteligentes, Feitas a Sua Medida<\/strong><\/h2>\n

A Collab oferece solu\u00e7\u00f5es de software flex\u00edveis e potenciadas por intelig\u00eancia artificial para centros de contato modernos, ajudando as empresas a se conectar com seus clientes atrav\u00e9s de qualquer canal: voz, chat, WhatsApp, e-mail e redes sociais em uma plataforma unificada.<\/p>\n

Com op\u00e7\u00f5es de implementa\u00e7\u00e3o na nuvem, nas instala\u00e7\u00f5es ou h\u00edbridas, a Collab adapta-se \u00e0 sua infraestrutura e objetivos. Isso lhe d\u00e1 a liberdade de crescer no seu pr\u00f3prio ritmo, sem compromissos. Nossas ferramentas de IA, como Assistente de Agente, an\u00e1lise de voz, bots inteligentes e an\u00e1lise de sentimento, otimizam as opera\u00e7\u00f5es, aumentam a produtividade e garantem intera\u00e7\u00f5es mais fluidas e personalizadas. Com mais de 20 anos de experi\u00eancia e presen\u00e7a em mais de 40 pa\u00edses, a Collab\u2014parte do Lumine Group\u2014simplifica a gest\u00e3o da experi\u00eancia do cliente para empresas em todo o mundo. Ajudamos a escalar, inovar e oferecer experi\u00eancias excepcionais, combinando a intelig\u00eancia da IA com o toque humano que faz a diferen\u00e7a. Saiba mais sobre a Collab em:\u00a0https:\/\/collab.com.<\/p>\n

 <\/p>\n

Sobre a Cirion<\/strong><\/h3>\n

A Cirion \u00e9 uma empresa provedora l\u00edder de infraestrutura digital e tecnologia, oferecendo um conjunto abrangente de servi\u00e7os de colocation, infraestrutura de data center, conectividade e servi\u00e7os de redes de fibra terrestre e submarina. A Cirion atende mais de 5.500 clientes multinacionais e com sede na Am\u00e9rica Latina, incluindo empresas, ag\u00eancias governamentais, hyperscalers, provedores de servi\u00e7os, operadoras, ISPs e outras empresas l\u00edderes. A Cirion possui e opera um portf\u00f3lio de redes e data centers pr\u00f3prios, com ampla cobertura abrangendo toda a regi\u00e3o da Am\u00e9rica Latina. Saiba mais sobre a Cirion em www.ciriontechnologies.com<\/a><\/p>\n

 <\/p>\n

Siga-nos em nossas Redes Sociais<\/strong><\/h3>\n

LinkedIn<\/a>\u00a0|\u00a0Twitter<\/a>\u00a0|\u00a0Facebook<\/a>\u00a0|\u00a0Instagram<\/a>\u00a0|\u00a0YouTube<\/a>\u00a0|\u00a0Blog<\/a><\/p>\n

 <\/p>\n

Contato de Imprensa<\/strong><\/h3>\n

Paula Vivo
\nCirion Technologies
\nT: +55 11 3957-2424
\npaula.vivo@ciriontechnologies.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Ambas as empresas consolidam sua alian\u00e7a de uma d\u00e9cada com esta evolu\u00e7\u00e3o estrat\u00e9gica para a nuvem p\u00fablica \u00a0 MIAMI, 13 de maio de 2025 \u2013 Cirion Technologies, um provedor l\u00edder de infraestrutura digital e tecnologia na Am\u00e9rica Latina, e Collab, um fornecedor de software de centro de contato que oferece transforma\u00e7\u00e3o digital para Contact Centers 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