Certification confirms adherence to strictest information technology policies
SÃO PAULO, Feb. 4, 2019 CenturyLink Comunicações do Brasil Ltda., Brazilian subsidiary of CenturyLink, Inc. (NYSE: CTL), received the ISO 20000-1: 2011 service management system compliance certificate for the services provided in its data center in Cotia/São Paulo, Brazil.
The certification covers the provision of backup services, colocation, consulting services, database management, dynamic enterprise computing v3, DNS service, hosting, housing, load balancing, Microsoft Active Directory and Exchange management, Microsoft Terminal Services, office space, OnSite assistance and operations, SAP Basis Management, storage and virtual hosting, among others.
The ISO 20000 is an internationally recognized standard that helps ensure best practices in IT services management, said Gabriel del Campo, vice president, data center, security and cloud for CenturyLink Latin America. “The certification recognizes CenturyLink’s commitment to provide high quality services aligned to the business needs of our customers, supporting them as an IT service provider so that they can focus on the success of their businesses.
Examples of ISO 20000-1 requirements implemented
Incident Management, which restores the normal operation of the services as soon as possible and minimizing the impacts on the business operation.
Problem Management, which analyzes the cause of the incidents that have occurred in the IT infrastructure, looking for workaround or definitive solutions, avoiding their recurrence or minimizing the impact.
Change Management, ensures that standardized methods and procedures are adopted in all changes in the IT infrastructure, in order to support the demands of the business without impacting the services.
Key Facts
CenturyLink operates three data centers in Brazil and more than 360 worldwide.
CenturyLinks data centers in Latin America have received several certifications, including the Uptime Institutes TIER III, SAP Hosting Partner, ISO/IEC 9001, ISO/IEC 27001 and ISO/IEC 27017, reflecting its commitment to maintain the high level of quality established by international standards for data center management.
CenturyLinks data centers host both CenturyLinks and customers environments with a team of specialized technicians managing the environments.
CenturyLink regularly measures and improves its data center and security services. An important part of its ongoing maintenance process includes updating and renewing the certification of its installations, the foundation for its strict information security policies, for traditional and cloud services.
CenturyLink´s global data center infrastructure has direct connectivity to its more than 720,000 km of fiber network (450,000 route miles), and serves customers in more than 60 countries.
About the Certification
The ISO 20000-1:2011 is a service management system (SMS) standard that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.
Valid for a period of three years, the certification was approved after an extensive audit of data center processes and infrastructure, conducted by TÜV Rheinland, a provider of technical, safety and certification services.
TÜV Rheinland evaluated various IT service management processes applied to the services and infrastructure of the data center.
Scalable, in-country CDN services offer one-stop-shop for companies and other institutions seeking to build presence in Latin America and beyond
BUENOS AIRES, Argentina, Feb. 26, 2019 /PRNewswire/ — Triggered by the content demand growth in Latin America, CenturyLink, Inc. (NYSE: CTL) has expanded its content delivery network (CDN) service capabilities in Brazil, Chile and Mexico.
“Throughout Latin America, people are spending more time on the internet enjoying their favorite video content, playing or downloading music and games, reading up on the latest news and making purchases,” said Pablo Yañez, vice president of connectivity, media & IP for CenturyLink in Latin America. “We have a strategic focus around growing our CDN service to address the ever-increasing demand and globalization of online platforms, such as OTT video, gaming and e-commerce.”
In response to the increased demand from entertainment and enterprise customers for fast, reliable and scalable event-based and steady state content delivery, CenturyLink has expanded service capabilities in México and Chile. In addition, the company has added a new point of presence (PoP) in Fortaleza, Brazil, to enhance service performance in the northeast region of the country.
“This current expansion shows our commitment to providing secure, scalable network solutions for customers around the world to grow their businesses and reach audiences worldwide,” added Yañez. “We will continue to extend our reach as it makes sense for our business and our customers.”
Key Facts
CenturyLink´s Latin American CDN nodes are located in São Paulo, Rio de Janeiro, Fortaleza (Brazil), Mexico City (Mexico), Santiago (Chile), Buenos Aires (Argentina), Bogotá (Colombia), Lima (Peru) and Quito (Ecuador).
Some of the largest Latin American TV programmers have leveraged CenturyLink’s global CDN to deliver live feeds of large-scale sporting events, such as the 2018 championship soccer tournament in Russia.
Digital transformation has meant that more content providers are digitalizing their workflows while expanding their reach to end users independent of the network operator, through OTT platforms. CenturyLink’s CDN is a critical component in enabling these workflows, and can scale to meet demand, helping deliver a world-class viewer experience.
CenturyLink’s CDN:
Delivered ~42.8 exabytes of data globally in 2018.
Answered 74.4 trillion requests globally for content like videos or photos in 2018.
Saw global year-over-year peak traffic growth (from 15.75 Tbps in 2017 to 27.98 Tbps in 2018).
Provides 40+ Tbps of total edge capacity across 6 continents in more than 100 major cities.
BUENOS AIRES, Argentina, 30 de septiembre de 2019 /PRNewswire/ — Las subsidiarias de CenturyLink, Inc. (NYSE: CTL) en Colombia, Chile y Perú recibieron la certificación de Partner SAP Hosting, SAP HANA y SAP Cloud and Infrastructure (Nube e Infraestructura) por sus data centers en Bogotá (Colombia), Lima (Perú) y Santiago (Chile), mientras que el data center de San Pablo (Brasil) recibió la certificación de Proveedor SAP Cloud & Infrastructure. Estas certificaciones respaldan el nivel de disponibilidad ofrecido por los data centers de CenturyLink, como así también los procesos seguidos por la compañía para administrar sus servicios.
SAP Certified Partner (PRNewsFoto/CenturyLink, Inc.)
“Estas certificaciones destacan la calidad de nuestros servicios gerenciados basados en la infraestructura de nuestro data center, la solidez de nuestros procesos y productos, y nuestro nivel de profesionalismo,” comentó Gabriel del Campo, vicepresidente regional de data centers, nube y seguridad, en CenturyLink América Latina. “Nuestros clientes pueden tener la certeza de saber que CenturyLink es reconocida en la región como proveedor certificado de servicios de infraestructura de TI, para las aplicaciones y sus entornos críticos.”
Hechos clave:
Los servicios gerenciados de CenturyLink ayudan a los clientes a ejecutar sus aplicaciones en un entorno seguro, controlado y confiable para dar soporte a sus negocios.
Periódicamente CenturyLink mide y mejora sus servicios de seguridad y de data center. Gran parte del proceso de mantenimiento incluye la actualización y renovación de sus instalaciones, base de sus estrictas políticas de seguridad de la información para servicios en nube y tradicionales.
Estas certificaciones confirman el compromiso de CenturyLink en mantener el nivel de calidad establecido por estándares internacionales para la gestión de servicios de data center.
Esto representa un diferencial importante entre nuestros clientes al demostrar un nivel de compliance en la Categoría Avanzada, al cumplir con los requisitos y estándares técnicos necesarios para recomendar a CenturyLink como proveedor de servicios SAP para Hosting, SAP HANA y Cloud & Infrastructure.
Los data centers de CenturyLink son operados por un equipo de técnicos especializados que trabajan bajo una estructura regional pero con presencia local, lo que nos permite ofrecer el mismo nivel de servicio en toda la región y al mismo tiempo mantener la proximidad con el cliente.
Los técnicos de data centers pueden aislar los componentes y ejecutar un mantenimiento planificado sin suspender las operaciones del data center ni afectar las operaciones de TI.
La infraestructura global de los data centers de CenturyLink posee conectividad directa con sus más de 720.000kms de ruta de fibra y alcance al mercado metropolitano, que prestan servicio en todo el mundo.
CenturyLink opera más de 350 data centers a nivel mundial, incluidos los 18 de América Latina, que alojan los entornos de TI de CenturyLink y de los clientes.
Además de las certificaciones de Socio SAP Hosting, SAP HANA, SAP Cloud & Infrastructure, los data centers de CenturyLink de América Latina recibieron muchas otras certificaciones tales como las de Tier III del Uptime Institute, ISO/IEC 9001, 20000, 27001, 27017 y PCI-DSS, hecho que refleja el compromiso de la empresa en mantener el alto nivel de calidad establecido por los estándares internacionales para la gestión de data centers.
Data centers can prevent, detect and respond to latest security threats
BUENOS AIRES, Argentina, June 18, 2018 /PRNewswire/ — Global communications and IT provider CenturyLink, Inc. (NYSE: CTL) achieved the Report of Compliance with applicable portions of Payment Card Industry Data Security Standard (PCI DSS) version 3.2 for colocation services provided in its Colombia XV-Bogotá, Suba and Cali (Colombia), Lima (Perú), Santiago (Chile) and Buenos Aires (Argentina) data centers.
“Our customers need to ensure their IT services and data are housed by a provider that is focused on the safety of their information,” said Gabriel del Campo, vice president of data centers, security and cloud for CenturyLink Latin America. “For us, it was critical to achieve this important international standard as evidence of our commitment to security and the safety of our customers’ IT services and data.”
“Supported by the many already existing security controls, it was very natural for CenturyLink´s colocation services to achieve this report of compliance with applicable requirements of PCI DSS,” said Paulo Poi, GRC manager, PCI QSA. “This report
confirms that the company has a secure way of doing its work and as a result, keeping their customers´ data safe.”
PCI DSS Version 3.2 Key Facts:
The PCI was established by Visa, MasterCard, American Express, JCB and Discover Card for organizations that house, process and transmit credit card data.
The process takes into account feedback from more than 700 participating PCI Council organizations as well as reports on data breach findings.
The new version is used by businesses around the world to safeguard payment data before, during and after a purchase is made.
The update to the standards is part of a regular process for ensuring the PCI DSS addresses current challenges and threats.
In 2017, colocation services at CenturyLink´s three Brazilian data centers also met all data security standards outlined in requirements 9, 11.1 and 12 of PCI DSS version 3.2.
CenturyLink has approximately 720,000 route kilometers (450,000 route miles) of fiber globally and serves customers in more than 60 countries.
CenturyLink’s global IP backbone capacity is more than 72 terabits per second (Tbps).
CenturyLink has more than 100,000 on-net buildings worldwide.
CenturyLink operates more than 360 data centers worldwide, 17 of which are in Latin America.
CenturyLink’s data centers host both the company’s own and customers’ IT environments, and are managed on-site by a team of specialized technicians, meeting high standards of energy supply and infrastructure.
Amazon Web Services, Google, IBM Cloud, Microsoft and Oracle are now connection options
BUENOS AIRES, Argentina, Oct. 4, 2018 /PRNewswire/ — For businesses in Latin America and around the world, increased accessibility to the cloud translates to improved performance, greater control, agility, flexibility and scalability and the ability to access data and critical business functions on demand. CenturyLink, Inc. (NYSE: CTL), a leading communications provider to global enterprise customers, now offers more connectivity options in Latin America. Through CenturyLink Cloud Connect solutions, customers can connect to leading cloud service providers, including Amazon Web Services (AWS), Google, IBM Cloud, Microsoft Azure and Oracle.
“We are in an era of ongoing change in the business world and the ability to respond quickly to market demands is critical,” said, Pablo Yañez, vice president of connectivity, media and IP services for CenturyLink in Latin America. “Companies worldwide are using cloud technology to innovate faster, improve customer experience and deepen their business processes to accelerate growth in digital business.”
CenturyLink’s Cloud Connect Solutions offer:
Predictable and Reliable Performance: Enterprises can maintain control over the end-to-end performance of applications as they migrate them to public cloud.
Simplified Security: When choosing private connectivity, the applications being migrated to the cloud and optimized are within a trusted perimeter.
Global Connectivity: Enterprises can connect offices around the world to the local cloud and data center resources needed to run mission-critical applications.
Multi Cloud Approach: Enterprises can use Cloud Connect with a substantial number of cloud service providers (CSP), supporting the multi-cloud approach.
Relationships: CenturyLink works together with CSPs in the development of connectivity options. For example, CenturyLink is an Advanced Consulting Partner in the AWS Partner Network (APN).
