Cirion adds Zoom Phone to its managed Unified Communications solutions portfolio

A corporate telephony solution that powers video collaboration. The Zoom Phone service allows users to have the best collaboration tools while enabling access to voice calls through the public network. 

BUENOS AIRES, May 2, 2023 – Today, many business activities occur in several platforms and the hybrid work format brought a series of online solutions to support remote work and improve employees’ productivity, efficiency, and comfort.  However, when it comes to seeking solutions that favor connectivity between teams, we are faced with a frequent problem: communications platforms.

Many times, the systems available to workgroups haven’t been updated to the features required by new working formats. The solution to this issue will arrive with Zoom’s latest release: Zoom Phone.

“At Cirion, we have deployed this new tool as a service, offering companies and institutions support in defining their needs, integration of their own network services, and customized management adjusted to corporations’ business needs,” explains Pablo Landea, Voice & Collaboration Product Manager at Cirion Technologies.

Zoom Phone is a modern, private corporate telephony platform that offers Software as a Service (SaaS). This solution integrates collaboration capabilities for customers who want to maintain their own video communications, allows users to have the best collaboration tools and, at the same time, enables access to voice calling services over the public network (PSTN), among other features.

“Zoom’s entire platform space was specifically designed to function as a whole. Consequently, user experience is intuitive, it automates tasks, simplifies management, and allows them to work from anywhere, including hybrid environments,” adds Landea.

Whether through Zoom’s marketplace or other manufacturers’ ecosystems, Zoom Phone can be integrated with Microsoft Office 365, MS Teams, Salesforce, and Zendesk environments and several contact center and customer experience applications. Additionally, the platform guarantees a 99.999% voice and video service level.

This system was developed as a unified concept within the Zoom public cloud application ecosystem so that the platform offers workgroups chat, private telephony, whiteboard, meetings, and events, and enables access to other applications that possess artificial intelligence services bringing the possibility of integration to other developers to add value to each business’ workflows.

For Cirion’s executive, “the Zoom Phone application was designed as a cloud solution for corporate private telephony so it can be easily integrated with other infrastructures and is compatible with a wide range of user devices and meeting rooms to support each customer’s needs in a customized manner.”

The unified communications platform has centralized management that provides reports, call monitoring and even allows recording and encryption, for caller security. This way, the company that adopts this tool maintains its telephone lines and, in addition, allows employees to have an extension on their mobile phones while expanding communications – from chat to call and from call to videoconference.

The key values delivered by Zoom Phone are:

1. Quality and Security
2. Simplified user experiences
3. Easy handling for platform administrators
4. Ability to integrate with legacy systems’ migration needs
5. Agility and continuous innovation without the need for further investments

For companies, Zoom Phone offers – among other benefits – reduced operational costs, increased profitability for better productivity, significant improvement in effectiveness for users, and access to a simplified collaborative environment.

The Zoom Phone service will be available through Cirion, a provider that integrates its own network services to manage the solution.

About Cirion

Cirion is a leading digital infrastructure and technology provider, offering a comprehensive suite of fiber networks, connectivity, colocation, cloud infrastructure, and communications and collaboration solutions with the purpose of furthering Latin America’s progress through technology. Cirion serves over 5,500 Latin America-based and multinational customers, including enterprises, government agencies, cloud service providers, wireline and wireless carriers, ISPs, and other leading businesses.  Cirion owns and operates a portfolio of networks and data centers, with extensive coverage throughout the Latin American region.  Learn more about Cirion at www.ciriontechnologies.com

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Media Contact:

Paula Vivo
Cirion Technologies
P: +55 11 3957-2424
paula.vivo@ciriontechnologies.com