Both companies consolidate their decade-long alliance with this strategic evolution towards the public cloud
MIAMI, May 13, 2025 – Cirion Technologies, a leading provider of digital infrastructure and technology in Latin America, and Collab, a contact center software provider offering digital transformation to Contact Centers of all sizes, are proud to announce the launch of Nubitalk, an innovative cloud-based Contact Center solution. This launch reaffirms the evolution of their strategic relationship over more than a decade, establishing them as leaders in PBX and Contact Center solutions in Latin America.
From its beginnings with the implementation of a few PBX nodes in Brazil, the collaboration between Cirion and Collab has grown exponentially. Today, the infrastructure has expanded to four nodes distributed across Cirion’s data centers throughout LATAM, offering hosted solutions with high standards of availability and performance. This expansion has strengthened the presence of both companies in the region, providing reliable and quality service to their clients.
Benefits of Migration to the Public Cloud
The transition to the public cloud represents a significant step for PBX and Contact Center infrastructure in LATAM, allowing for the management of new solutions in a more agile, scalable, and efficient manner, reducing costs and accelerating the adoption of new technologies without the limitations of traditional environments, keeping clients at the technological forefront. This transition will be carried out safely and without interruptions, thanks to phased planning, pilot tests, and redundancy, prioritizing security with high standards of data protection and regulatory compliance.
The Impact of Nubitalk on Cutting-Edge Technologies
Nubitalk is a cloud-based Contact Center solution developed by Collab and hosted on Microsoft’s public cloud, Azure. This omnichannel platform integrates voice, video, email, social media, and chat (WhatsApp, Facebook, etc.) into a single portal, offering an intuitive and easy-to-deploy interface without the need for programming skills. Additionally, the incorporation of advanced tools such as artificial intelligence, conversational analytics, and gamification is transforming the solution offerings of Cirion and Collab, providing real-time insights that improve customer experience, agent performance, and boost productivity through motivational dynamics. With all these tools, Cirion and Collab are positioned to offer smarter, automated, and personalized solutions for their customers.
“The Cirion-Collab alliance aims to continue consolidating as leaders in cloud-based PBX and Contact Center solutions, expanding our capabilities with cutting-edge technologies and strengthening new integrations with automation, advanced analytics, and omnichannel tools. This ensures that our customers have access to the most innovative and efficient solutions on the market,” stated Alejandro Girardotti, Senior Director, Product, Innovation and Strategic Alliances at Cirion Technologies.
Collab: Smarter Customer Experiences, Tailored to You
Collab offers flexible, AI-powered software solutions for modern contact centers, helping businesses connect with their customers through any channel: voice, chat, WhatsApp, email, and social media on a unified platform. With cloud, on-premises, or hybrid deployment options, Collab adapts to your infrastructure and goals. This gives you the freedom to grow at your own pace, without compromises. Our AI tools, such as Agent Assist, voice analytics, smart bots, sentiment analysis, optimize operations, increase productivity, and ensure smoother, more personalized interactions. With over 20 years of experience and presence in more than 40 countries, Collab—part of the Lumine Group—simplifies customer experience management for businesses worldwide. We help scale, innovate, and deliver exceptional experiences, combining AI intelligence with the human touch that makes a difference. Learn more about Collab at: https://collab.com.
About Cirion
Cirion is a leading digital infrastructure and technology provider, offering a comprehensive suite of colocation, data center infrastructure, connectivity and terrestrial and subsea fiber network services. Cirion serves over 5,500 Latin America-based and multinational customers, including enterprises, government agencies, cloud service providers, wireline and wireless carriers, ISPs, and other leading businesses. Cirion owns and operates a facilities-based network and data center portfolio, with extensive coverage spanning across the Latin America region. Learn more about Cirion at www.ciriontechnologies.com
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Press Contact
Paula Vivo
Cirion Technologies
T: +55 11 3957-2424
paula.vivo@ciriontechnologies.com