Cirion Drives the Third Wave of Digital Transformation with Unified Communications as a Service

Chile

October 22, 2024

Cirion Drives the Third Wave of Digital Transformation with Unified Communications as a Service

Evolving towards a collaborative and efficient work environment is one of this solution’s objectives, providing users with ubiquitous, consistent, and natural work experience, fully aligned with people’s new forms of communication.

Santiago, October 22, 2024.- Cirion Technologies, the leading technological support company for businesses in Latin America is at the forefront of digital transformation at the work environment, driving the adoption of Unified Communications as a Service (UCaaS), by managing Microsoft Teams Hub for desktop apps.

“In an environment where adjusting to new working methods is of the essence, at Cirion we show corporations how migration towards a collaborative space is not just imminent, but key for business success,” explains Fernando Riedel, Voice and Collaboration Specialist at Cirion Technologies.

Just as PBX in the 90s were required to update from analog to digital technologies, and later to IP and SIP telephony, the market is currently in the third migration wave towards Unified Communications. This shift is driven by integrating communications and collaboration, a critical aspect of digital transformation that organizations need to embrace.

According to market studies, most companies are expected to soon implement telephony systems on their PCs, tablets and mobile phones, reducing dependence on physical phones, except in public spaces and conference rooms. The consolidation of tools like Microsoft Teams, already present on most desktops through Office 365, represents a significant change in the way companies communicate, since everything will be part of a broader Collaborative space that will integrate text messaging and video as the communication standard.

However, and even though Microsoft 365 environment is a public cloud-native operation, transitioning to Unified Communications can pose a great challenge for many corporations, since the need of additional domestic public telephony services in various Latin American countries, including Chile, calls for the integration of supplementary technologies, professional services and operational management of these platforms over time. It is now that a partner’s technological support becomes fundamental to guiding businesses throughout this process.

“At Cirion we embraced Microsoft Teams from scratch, becoming pioneers for its implementation, leveraging its capabilities to improve daily collaboration,” added Riedel. “Our mission is to facilitate this transition towards a modern and collaborative workspace, training employees and offering IT and HR with comprehensive support for their adoption,” continued the executive.

Cirion Services with Microsoft Teams

Cirion delivers Microsoft Teams management by integrating infrastructure and public telephony services in a UCaaS (Unified Communications as a Service) hybrid model, thus providing customers with the management of:

Cloud PBX Platform: Co-governed by Cirion with IT, assuring effective control and continuous communications platform monitoring.

Integration of PSTN Services: Delivery of phone calls, numbering and consumption, both domestic and international, enabling smooth and accessible connectivity.

Devices as a Service: It facilitates the acquisition and management of room devices and users, ensuring that everyone has access to the necessary tools and within the monthly subscription scheme.

Corporate Features Access It includes voicemail, messaging, chat, presence, and video conferencing, all within a Microsoft Teams environment.

Monitoring and Reports: Performance monitoring and usage reporting services, which allow companies to optimize resources and costs throughout the service lifecycle.

End-to-end governance: Monitoring services extended to Microsoft 365 context, integrating network assets telemetry to facilitate real-time management.

Customized User Experience: ubiquitous, consistent and natural work experience, aligned with new forms of users’ communication.

With more than 20 regionwide certifications, and a strong collaboration with Microsoft Certified Partners, Cirion positions itself as a key provider in Microsoft Teams implementation as well as UC services management. “Our solution is not just about technology, but about offering a holistic experience to maximize productivity and reduce costs,” explains Fernando Riedel. “We have a broad solution spectrum customized to our customers’ needs, where each implementation is supported by a team of experts,” concludes the executive.

About Cirion

Cirion is a leading digital infrastructure and technology provider, offering a comprehensive suite of fiber network, connectivity, colocation, cloud infrastructure, and communication and collaboration solutions with the purpose of furthering Latin America´s progress through technology. Cirion serves more than 5,500 Latin American and multinational clients, including enterprises, government agencies, cloud service providers, operators, ISPs, and other leading companies. Cirion owns and operates a portfolio of its own networks and data centers, with extensive coverage throughout the Latin American region. Learn more about Cirion at www.ciriontechnologies.com

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